General Ageing Services

About Us

Social Support Program

Telecross provides a free, daily phone call by volunteers to people who live alone, are socially isolated or at risk of accident or illness. Clients can receive calls seven days a week and calls are made in the morning between 8am and 9:30am.

If clients don’t answer their phone, volunteers will make a further attempt before notifying Telecross staff who will contact the client’s nominated contacts to ask them to check on the client immediately. If no-one is available Red Cross will request that the police visit to conduct a welfare check.

Is this program for you?

These services are for people who live alone, are socially isolated or at risk of accident or illness.

Opening Hours: Mon-Fri 8:00 AM to 4:00PM

Eligibility: To be eligible for this program you must be either over 65 (or 50 for Aboriginal and Torres Strait Islander peoples) and be referred by My Aged Care (or your Home Care Package provider), or be under 65 (or 50 for Aboriginal and Torres Strait Islander peoples) and be referred by your NDIS provider.

Languages: Access to Translating and Interpreting Services (TIS)

Volunteers: Volunteers Welcome

Phone: 02 6234 7663

Email: [email protected]

Quick Facts About The Region

Australian Red Cross Society - ACT is located in the suburbs of Garran and Woden Valley, the council of Canberra and the federal electorate of Canberra.